Associate Director - External Engagement & Global Medical Affairs Thought Leader Center of Excellence

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s mission is to improve patient outcomes.  To support and advance our portfolio, we must engage External Experts, Thought Leaders (TLs), and Healthcare Professionals (HCPs) from around the world as these individuals possess expertise that help us, together, advance science and clinical practice that benefit patients. 

How industry engages with Thought Leaders and other experts is frequently scrutinized by the external environment.  To ensure Lilly operates with integrity and compliance, the Global Medical Affairs Office- Thought Leader External Engagement (TLEE) team has been established as a Global Capability Leader, establishing standards, tools and practices that enable enterprise-wide external engagement. While the central capability reports through Global Medical Affairs, the Thought Leader (TL) / External Engagement (EE)- Center of Excellence (TLEE-CoE) has broad reach advising Global  Marketing, Clinical Development, PRA, Corporate Affairs, and Health Outcomes on standards related to compliant planning and execution of customer-centric, world-wide, external engagements.

Responsibilities of the Associate Director :

Lead Thought Leader (TL) / External Engagement (EE) Capability across Enterprise partners: 

• Serve as subject matter expert across the capability driving process clarity, compliance and platform support for the TLEE community, globally
• Provide onboarding, training, and "train the trainer" support to global and international roles responsible for External Engagement
• Drive consistency in EE execution internationally by authoring and implementing playbooks and leading performance support tactics to ensure effective utilization of capability resources and tools. This includes innovation to harmonize practices and optimize effectiveness of current model and standards.  
• Build strong and trusted relationships with cross functional partners; maintain integration and leadership of assigned teams  
• Lead Capability innovation projects that increase internal efficiency and external impact  
• Identify and remove barriers; simplify “ways or working” that allow roles sitting in BUs to remain strategic and customer focused in EE planning and execution.  Identify, co-author, and steward innovative solutions to improve strategic impact (customers and business) across business units (BUs).
• Engage directly in BU/TA forums to support TLEE business needs: deliver content, training, and solutions that meet business objectives
• Enable accelerate, reach, and scale by leading the adoption and application of TLEE business processes, platforms, and capabilities
• Consult and partner closely with Privacy, Legal, Ethics and Compliance by leading the creation and/or modification of policies and procedures that impact Lilly TLs across BUs, functions, geographies, and in some cases alliances
• Stay up to date and engage in TLEE benchmarking to assess and evaluate industry practices and share key learning across stakeholders

Drive and Deliver Operational Excellence

• Lead communication with various types of stakeholders/archetypes of users regarding external engagement related topics
• Design, train to, and support a consistent Global approach for planning & execution that enables all roles responsible for EE to communicate and deliver with integrity, quality, and compliance  
• Optimize pull through, training, and stakeholder utilization of key EE solutions:  H1, TL Map through sunset (2025), Dragonfly, and others as appropriate 
• Understand data needs and influence analytics and reporting to optimize impact metrics across enterprise teams.  
• Ensure timely and comprehensive onboarding excellence for EE roles across the enterprise  
• Continuously improve compliant and effective TL identification, planning, and tracking and remove administrative burden from BU structures 
• Be able to communicate legal and compliance risks and privacy considerations associated contracted external engagement

Minimum Qualification Requirements:

• Bachelor’s degree
• Minimum of 3 years of experience in the pharmaceutical or medical device industry

• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Other Information/Additional Preferences:

• At least five years of experience in roles that intersect field Thought leader activities and/or External Engagement activities
• Experience/aptitude with content development (authoring business process/design, pull through training, onboarding, documentation practices, other SOPs)
• Demonstrated learning agility
• Proactive problem-solving skills: able to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence
• Demonstrated ability to communicate and negotiate solutions to complex technical challenges with cross-functional colleagues and external vendors; Demonstrated ability to partner, influence, and work successfully across functions and levels of leadership
• Ability to assemble, share and apply key learnings across multiple areas
• Knowledge of current contracted engagement process
• Background and understanding of Customer Relationship Management (CRM) tools, documentation systems/platforms and past experience interfacing between business and IT/tech groups
• Ability to work across cultures and willingness to be flexible for periodic international calls with Hub / affiliate partners
• Demonstrated ability to work in a fast-paced environment, modeling adaptability, resilience, and strategic initiative
• Knowledge of the drug development process across all phases
• Demonstrated success in leading organizational change management
• Strong bias for teamwork and demonstrated interpersonal awareness
• Relevant Partner/Agency/Vendor relationship experience
• Indianapolis-based preferred, relocation available

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$122,250 - $179,300

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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