Associate, Digital Resilience (Monitoring & Insights) at Schillings

Schillings is a multidisciplinary advisory firm with expertise in reputation, privacy and security.

We work with UK and international clients to successfully manage high-stakes opportunities and threats, using a unique combination of capabilities: legal; intelligence; communications; security and diplomacy.

We believe everyone has a right to fair treatment of their reputation, to a reasonable expectation of privacy and to feel safe.

Our experts sit within their specialist team but day-to-day work in multidisciplinary teams solving client problems. They are supported by our business services teams: Clients and Markets, HR, Finance, Risk and Compliance, IT and Client Services.

Because we are a growth business, opportunities appear in all areas and at all levels. We have the largest team of specialist media lawyers in the world, an expanding Intelligence & Investigations team, a growing Critical Risks unit, an evolving Digital Resilience practice, and a new communications agency – Schillings Communications – that will grow significantly in the next three years.

Schillings is a collaborative, fun and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, agility and professionalism, and in return provide competitive packages and incredibly stimulating and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectory and longevity at Schillings is a good example of this: a third of our people have been at the business for over five years. Join us and become part of our story.

Job Title: Associate, Digital Resilience (Monitoring & Insights)

Reporting to: Head of Monitoring & Insights, Digital Resilience

Job Purpose:

As an Associate in the Digital Resilience team, specialising in Monitoring & Insights, you will play a key role in delivering intelligence that protects and enhances our clients’ reputations, privacy, and security. You’ll have the opportunity to own client matters, support junior colleagues, and build trusted relationships with internal and external stakeholders.

The role requires strong technical capability in social listening and monitoring tools (e.g., Talkwalker, Meltwater, Audiense), excellent analytical skills, and the ability to translate data into clear, actionable insights. Associates are reliable and proactive, demonstrating commercial awareness through sound time and budget management. You will be developing expertise in monitoring and insights, strengthening stakeholder relationships across the business, and building your external profile — all while contributing to exceptional client outcomes.

Role Accountabilities:

Client Delivery & Matter Management

Take ownership of client matters, ensuring deliverables are accurate, timely, and aligned with client objectives.
Use social listening and monitoring tools (e.g., Talkwalker, Meltwater, Audiense) to gather and interpret data, contributing to actionable insights that inform digital resilience strategies.
Produce clear, client-ready reports and dashboards that communicate findings and recommendations effectively, with attention to detail and clarity.
Produce clear, client-ready reports and dashboards that communicate findings and recommendations effectively.

Team Leadership & Development

Support and guide junior team members, providing feedback and ensuring consistency in outputs.
Share best practices and contribute ideas to improve team capabilities and processes.

Stakeholder & Client Management

Lead effective communication with stakeholders, ensuring clarity, alignment, and timely updates
Effectively manage stakeholder relationships across the business.

Commercial & Strategic Contribution

Demonstrate commercial awareness through effective planning, time and budget management.
Contribute to the evolution of Schillings’ monitoring and insights offering by identifying opportunities to enhance tools, processes, and workflows.

Knowledge, Skills and Experience Required:

6+ years’ experience in monitoring, insights, or digital communications within a professional services or consultancy environment.
Proficient in social listening and monitoring tools such as Talkwalker, Meltwater, Audiense (experience with Brandwatch, Sprout Social, or similar tools is a plus).
Strong understanding of social media platforms and digital ecosystems.
Exceptional analytical skills with the ability to interpret data and provide actionable insights.
Excellent written and verbal communication skills, with experience producing client-ready reports.
Proven ability to manage client relationships and deliver under tight deadlines.
A collaborative mindset with experience coaching and developing junior colleagues.
Entrepreneurial and growth-oriented, with a proactive approach to problem-solving.

Life at Schillings

Given our audacious (and successful) business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture and are remarkably non-hierarchical, especially given our roots as a law firm. Schillings has adopted a set of values to put at the heart of this change and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or the service ethos. Finding people who share our values and can thrive in this environment is key to our success.

It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed.

Please let us know if there are any extenuating circumstances we should consider, or any adjustments we may need to make to our selection process, when making your application.

Find our candidate privacy notice here, Candidate Privacy Notice (schillingspartners.com)