Assistant Site Operations Lead

Job Title

Assistant Site Operations Lead

Job Description Summary

The Assistant Site Operations Lead (ASOL) is responsible for the management and delivery of site operations, ensuring consistently high levels of customer service satisfaction and safety compliance at all times. This role will also be responsible for aligning operations, supporting service delivery, key stakeholder relationships, reporting and governance for BHP Corporate offices in their remit.

The ASOL will support, lead, coach and develop the on-site team member ensuring delivery of all contractual scope and activities that influence the site.

This role will guide and collaborate with a range of external vendor partners and stakeholders to provide exceptional workplace experience and service to residents, guests and the community whilst supporting the Senior Site Operations Lead to deliver special projects including continuous improvement activities.

The ASOL will establish good working relationships with the Building Manager ensuring that BHP’s interests are considered and addressed while reporting exceptions and escalations to the direct manager. The applicant will require some financial understanding and will assist the Senior Site Operations Lead in invoicing, budgets, accruals, and forecasting for the site.

A key critical task will be establishing a strong and thorough understanding of client needs and expectations ensuring a good relationship is built with the key stakeholders at the site.

This is an emerging people leadership role, and the position will be supported in all recruitment, on boarding, engagement, retention, performance management and training of all people within the Site Operations team.

The purpose of this role is to lead the Site Operations team to deliver exceptional experiences for BHP’s onsite stakeholders aligned with the contract’s scope of work, in a safe, efficient and effective manner that delivers value for money. All services and activities are to be delivered with the highest level of detail and to the highest standards. You will be required to build strong relationships and lead the team to achieve designated service level targets.

Job Description

• Lead and deliver all site operations, ensuring consistently high levels of customer service satisfaction and strategic delivery of IWS in line with operational requirements
• A safety-first focus, ensuring compliance by all staff and vendors with BHP’s and Cushman &  Wakefield’s safety processes and procedures, adhering to a minimum of Australian Standards globally  
• Lead the Site Operations team onsite  
• Develop a strong professional, collaborative and supportive culture. 
• Ensure all escalations are immediately reported to your direct manager for immediate support and guidance 
• Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs  
• Has a good working relationship with the key site contacts, amenities and business stakeholders
• Reports/resolves any workplace, and/or soft service issues promptly  
• Liaises with all contractors and Facilities members to ensure the site facilities as above are being used for the correct purpose, are clean and maintained to the highest standards   
• Coordinate site operations to ensure continuity of property services with minimum disruption to the client’s business operations and maintaining optimal employee/resident/guest experience 
• Attend and document team and client meetings with appropriate work stream leaders, key contractor monthly meetings and work in progress meetings 
• Engage with Change and Comms and participate in projects and experiences 
• Ensure site is aligned with other office standards in the portfolio  
• Align and collaborate with the facilities management (FM) services team including capital works project management, asset management and maintenance, environmental services, health safety ensuring maximum customer satisfaction. 
• Understand the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and the help desk function, following environmental safety guidelines 
• Ensure teams are delivering tasks such as audits, reports & spot checks 

• Assist with the development and monitoring of annual opex and capex budgets, monthly accruals and quarterly forecasting for your site 
• Maintain spend against budget in accordance within your scope of accountability 
• Understand, align and promote the procurement process in accordance with the global procurement policy, including reactive and planned purchase orders.
• Assist with the preparation and submission of reports as required  

• As an emerging leader you will be supported to lead a team and ensure the team are trained and coached to be able to provide exceptional customer service experience for employees, residents and guests 
• Manage appropriate workload distribution and priority setting.  
• Supervise and lead team members with a focus on engagement and high performance by ensuring individual goal setting, development plans and career conversations are in place and updated regularly 
• When required provide 2IC support to the Senior Site Operations Lead and collaborate with other Stream Leaders with in the contract such as Occupancy, Change and Comms, Facility  Management and Projects as required

• Proactively review workplace systems / processes to identify opportunities to innovate and continuously improve the customer journey and workplace experience  
• Performs other duties as requested by your direct manager 
• Provides relief services during leave and overload periods 
• Occasional requirement to work extended hours due to resident requests or to assist with major functions/events including occasional requirement to be contacted after hours for emergencies or incidents involving the site operations
• Assist with the development of operational standards / playbooks / operating manuals for all

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Operate in a manner that will minimise any adverse environmental impacts associated with your activities 
• Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
• Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge 
• Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub
• Operating in accordance with Cushman & Wakefield’s Global Code of Business Conduct, BHP’s Code of Conduct and BHP’s Values.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 66,300.00 - $78,000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”