Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
ESSENTIAL DUTIES AND RESPONSIBILITES
The Operations Assistant Manager assists the Operations Manager in the overall management, planning, coordination, and execution of Mayo Civic Center’s operational activities. This position provides direct leadership and oversight of the custodial and event conversion teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.
- Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.
- Review event requirements and coordinate with Event Managers, Production, Food and Beverage Operations, and Maintenance / Engineering teams to confirm logistics and timelines, and to determine adequate staff levels and equipment needs.
- Supervise and participate in all large-scale or complex conversions as required by the Operations Manager.
- Maintain quality assurance standards through regular facility inspections and operational checklists.
- Evaluate workflows and recommend process improvements to enhance efficiency, cost-effectiveness, and sustainability.
- Support the Operations Manager in developing and enforcing policies and standard operating procedures (SOPs).
- Supervise Operations Supervisors, full-time, and part-time staff, and contracted labor during event conversions and custodial shifts.
- Participate in the recruitment, hiring, training, evaluation, and development of staff to ensure consistent performance and readiness for advancement, as applicable.
- Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.
- Serve as a key liaison both with internal departmental staff, as well as amongst other Facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.
- Promote a culture of safety, accountability, and teamwork among operations staff.
- Assist in the preparation and management of the department’s operating budget, including labor forecasting, supply purchasing, and inventory control.
- Monitor expenditures to ensure compliance with approved budgets and identify opportunities for cost savings.
- Oversee procurement and inventory of operational supplies and equipment; ensure maintenance and replacement schedules are followed.
- Maintain accurate records of work orders, event reports, labor hours, and operational metrics.
- Ensure compliance with OSHA, ADA, and Minnesota Fire Code regulations and Legends Global safety policies.
- Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).
- Partner with facility leadership to support sustainability initiatives, including recycling, waste reduction, and energy efficiency.
- Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.
- Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution.
- Participate in pre-event meetings, walkthroughs, and post-event evaluations.
- Build and maintain positive working relationships with 3rd party staff, vendors, and One Roof partners.
- Participate in the building’s Manager on Duty program.
- Serve as Acting Operations Manager in their absence.
- All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- Associate degree in Business, Facility Management, or a related field preferred; equivalent combination of education and experience considered.
- A minimum of 2-3 years of experience in facility operations, event management, or a related field, with at least one year in a supervisory or leadership role.
SKILLS AND ABILITIES
- Advanced knowledge of event setup and conversion procedures, custodial standards, and facility maintenance practices.
- Strong leadership skills with the ability to motivate, coach, and evaluate team performance.
- Excellent communication and interpersonal skills with the ability to collaborate across departments and work effectively under pressure.
- Strong organizational and time management abilities; capable of managing multiple projects simultaneously.
- Organize and prioritize work to meet deadlines. Ability to adjust to event request changes from managers or event needs as they occur.
- Proficiency in Microsoft Office, CMMS or event management software, and timekeeping systems.
- Knowledge of OSHA, ADA, and other safety regulations.
- Ability to lift up to 50 lbs, stand or walk for extended periods, and work irregular hours including overnights, evenings, weekends, and holidays as required.
- Commitment to integrity, professionalism, confidentiality, and exceptional customer service.
COMPENSATION
$68,000.00 - $72,000.00 Annually
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site in Rochester, MN
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.