Assistant Guest Experience Manager (Seasonal)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honor the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. In year 2, this will be supplemented with a Marina.

About the location:

Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honour the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club.

The Role of Assistant Guest Experience Manager

We currently have an exciting opportunity for an Assistant Guest Experience Manager to join our Four Seasons Resort Mykonos opening team in Greece! This is a fantastic chance to be part of a world-class team at one of the most anticipated new openings in the region.

As the Assistant Guest Experience Manager, you will assist the Front Desk Manager to build, lead, and manage the Front Desk team, ensuring personalized service and flawless coordination from arrival to departure. You will send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities, collaborating closely with all departments to ensure a seamless and anticipatory guest experience.

You will engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Your role includes promoting hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. You will provide guidance, coaching, and motivation to the team, fostering a culture of excellence and service passion. Additionally, you will maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitoring and reporting on guest satisfaction trends and performance metrics will be key to supporting continuous improvement. Flexibility and teamwork are essential, you will be ready to assist other departments when needed, ensuring smooth coordination and collaboration across the resort.

Our ideal Assistant Guest Experience Manager Candidate Will Have

• Proven experience in Front Office or Guest Experience leadership within luxury hospitality.
• Strong organizational, interpersonal, and communication skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Strong leadership presence with the ability to motivate and develop teams.
• Familiarity with Front Office systems (Opera, HotSoS, Visionline) and operational processes.
• Fluency in English; additional languages are an asset.
• Legal right to work in Greece or a European passport.
• Ability to remain calm under pressure and adapt to changing operational needs.
• Professional presentation, grooming, and behavior aligned with Four Seasons standards.

What We Offer:

• Competitive Salary & Benefits, Employee Meals, Bus Transport, Uniform & Laundry Services. 
• Ticket Restaurant allowance.
• Continuous Training & Development. 
• Employee Recognition Program with monthly awards.
• Opportunities for Global Travel through Task Forces and Transfers.
• Complimentary nights at Four Seasons Hotels & Resorts globally (after 6 months of service, enjoy complimentary nights in Four Seasons properties worldwide).

All applicants must possess the legal right to work in Greece.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”