The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Assistant Executive Housekeeper is responsible for managing all operations within assigned areas of Housekeeping, ensuring that all functions adhere to established guidelines and guest service standards. This role involves overseeing the team, mentoring Housekeeping Floor Managers, and implementing new processes to enhance service quality while maintaining compliance with company policies and budgetary guidelines.
THE DAY-TO-DAY:
Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property
Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Manages Human Resources responsibilities for Housekeeping to include, creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements
Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
Ensures adherence to guest service standards within established departmental policies and procedures.
Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
Establishes and maintains effective working relationship with all departments
Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary
THE IDEAL CANDIDATE:
2+ years of prior relevant experience required
3+ years of prior relevant supervisory experience in a major hotel/resort complex preferred
Fluency in secondary language (Spanish) preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19537
Are you ready to JOIN THE SHOW? Apply today!