Assistant Director, Public Safety (NCS) - Baltimore Convention Center at Baltimore City

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$70,338.00 - $91,572.50 Annually

Starting Pay:

$70,338.00 Annually

Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary
The Assistant Director of Public Safety primarily oversees day-to-day operations, scheduling, and responds to emergency situations at the Baltimore Convention Center (the Center). This position assists the Director of Public Safety when needed and in the absence of the Director, serves as the acting Director of Public Safety. This is a mid-management level position. Work involves scheduling, assigning, overseeing, and reviewing the work of security personnel in the maintenance of safety and security and the prevention of crime in the Center. Work also involves ensuring adherence to Baltimore City and Center policy and Public Safety Department procedures as well as handling disciplinary issues. Work is performed under the general supervision of the Director of Public Safety. The Public Safety Department consists of 28 full-time officers and approximately 30 part-time security and lobby attendants. Assignments are carried out in accordance with safety and security principles and departmental practices and procedures. The Assistant Director of Public Safety is an exempt-from-overtime position and is classified as essential personnel within the City of Baltimore. The work of this individual involves working evenings, weekend, and holiday hours as well as being on-call 24 hours in support of their department.

Essential Functions
Management & Internal Relations

Functions as a mid-level manager at the Convention Center
Provides direct managerial support to the department’s team members and ensures their conduct is being proper, efficient, and safe manner
Manages departmental personnel issues including hiring, promoting, evaluating, training, supervising, problem resolution, payroll approval, counseling and disciplinary actions
Implements and follows work rules as defined in City and Center policies as well as relevant collective bargaining agreements
Assists in the develops and facilitation of in-service training programs within the department, such as Defensive Driving, Responsible Camera Monitoring, First-Aid/AED/Stop-the-Bleed, Active Shooter Response, etc.
Manages the requisitions, purchasing and inventories of supplies such as uniforms, radios, and other departmental needs
Develops, creates and posts employee work schedules
Maintains employee payroll and daily operating records by utilizing software such as Workday
Developing and implementing workplace safety policies and procedures in accordance with OSHA standards, while also managing building wide safety components including oversight of the Safety Committee
Helps develop Standard Operating Procedures and departmental training for internal operations
Evaluates emergency situations and deploys personnel accordingly
Administers, distributes and organizes the Center’s various means of access control and credentialing.
Reviews incident reports for accuracy and thoroughness and ensures all documents are completed and filed.
Included in the Manager-on-Duty schedule rotation
Remains on-call 24-hours-a-day in case of emergency situations or significant service disruptions that require departmental leadership coordination

Event Operations

Ensure all team members receive daily pertinent event information and post instructions.
Coordinates and supervises event related needs within the department to ensure that entrance timelines are being followed, ingress/egress in loading docks is safely/properly conducted, and the facility is safe
Represents the department in event production meetings and pre-cons with other Center employees and customers and communicates pertinent information to the staff
Provides management and leadership for staff that are responsible for monitoring building systems (i.e.: fire panel & camera system), conducting safety walkthroughs, monitoring entrance into the facility and other event related tasks
Responds to customer and Convention Services Manager (CSM) requests for service
Assures that procedures are in practice to provide for the safety of employees and patrons

External Relations

Coordinates and communicates performance of contractual security companies that are hired to work events
Coordinates public safety activities with the Police Departments and other outside public safety agencies
Attends external public safety meetings with outside organizations such as Visit Baltimore, Downtown Partnership, and others
Represents the BCC regarding operations at relevant meetings as appropriate

Minimum Qualifications

Education: Have a bachelor’s degree in criminal justice or related field from an accredited college or university Preferred.

AND

Experience: Have five years of supervisory experience in public safety and security, performing the above skills and abilities.

Equivalency Notes: High School Diploma or GED and seven years’ experience in public safety in a supervisory capacity. Have an equivalent combination of education and experience.

DRIVER’S LICENSE REQUIREMENT
Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities
• Ability to establish effective working relationships with clients and co-workers

• Thorough knowledge of security related departmental policies

• Ability to communicate effectively with a variety of different audiences• Effective and diplomatic interpersonal skills in high pressure situations

• Ability to multitask effectively in a fast-paced and stressful environment• Creative thinking and problem-solving skills

• Strong organizational skills as well as the proper documentation, reporting, and maintenance of records and files

• Able to read and interpret building floor plans as it pertains to relevant safety systems and event logistics

• Proficient knowledge of the operation and use of security equipment

• Evaluate and manage responses to incidents and deploy personnel appropriately

• Knowledge of universal meetings, exhibits, conventions and other hospitality methodology, practices and operating procedures.

• Ability to translate specifications into working documents for the departmental staff of the Center in accordance with client’s specifications.

• Ability to evaluate details and detect gaps in information and service.

• Assess, develop, update and implement SOP’s and policies

• Ability to understand, identify, and articulate the cause-and-effect of decisions made by self and by others

• Basic knowledge of computer programs and applications used in daily duties (Workday, Microsoft Office 365, etc.)

ADDITIONAL INFORMATION

BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

PROBATION
All persons, including current City employees, selected for this position must complete a CHOOSE A TERM mandatory probation.

☐ FINANCIAL DISCLOSURE
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

☐ RESIDENCY REQUIREMENT & FINANCIAL DISCLOSURE
This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER