Hiring.fm
Texas A&M

Assistant Director of Stewardship & Donor Relations

College Station, TX Full time

Job Title

Assistant Director of Stewardship & Donor Relations

Agency

Texas A&M University

Department

Educational Broadcast Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

The Assistant Director of Stewardship and Donor Relations leads the daily operations of KAMU’s membership services. This role is pivotal in supporting fundraising and membership goals by managing data integrity, donor stewardship, financial processing, and customer service. As a front-line leader, the employee ensures seamless donor experience, oversees accurate gift processing, and collaborates across departments and vendor partnerships. The position also aids in grant writing to support funding initiatives.

 

Essential Duties/Tasks

Member services & donor relations

  • Oversee customer service operations including email, phone and vendor-initiated inquiries

  • Resolve complex donor issues (e.g., thank-you gifts, tax receipts, program guides)

  • Prepare and distribute new member welcome packages working with KAMU marketing representative

 

Fundraising & Stewardship

  • Collaborate with colleagues and vendors to enhance donor recognition efforts

  • Utilize CRM and donor database tools to support stewardship communications

  • Assist in the planning and execution of fundraising events and on-air campaigns

Gift processing & financial reporting

  • Manage timely deposit, secure data entry, gift processing and IRS-compliant receipting

  • Process matching gifts, stock donations, bequests, transfers and refunds

  • Prepare monthly revenue, expense and reconciliation reports; assist with audits

  • Secure grants from foundation, government agencies and other institutions 

Management

  • Responsible for the supervision, performance management and workflow coordination of the Administrative Coordinator

  • Supervise and evaluate staff, students and volunteers involved in data entry and customer service

  • Cross train team members in database operations and donor support procedures

Database Management

  • Ensure accurate donor data through hygiene reviews and process improvements

  • Collaborate with financial and business services to support reconciliation and reporting

  • Maintain consistency and accuracy in donor records and transactions

  • Analyze donor data and fundraising trends to refine strategies, ensuring efforts are efficient and aligned with supporter interests

 

Policy & Compliance

  • Adhere to IRS, Texas A&M University Advancement and industry best practices in gift acceptance and receipting

  • Document and update policies and procedures to improve efficiency and donor experience

What you need to know

Salary: Commensurate with experience

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Required Education and Experience

  • Bachelor’s degree or equivalent professional training in a related field

  • 6 years of directly related experience in financial services

Preferred Qualifications

  • Background in public media or nonprofit development

  • Familiarity with IRS regulations for charitable giving and university advancement policies

  • Understanding of public broadcasting funding models and donor relations

 

Knowledge, Skills, and Abilities

  • Strong proficiency in donor databases and CRM systems

  • Experience in financial tracking, reporting and reconciliation

  • Exceptional attention to detail, organizational and project management skills

  • Excellent communication and interpersonal abilities

 

Other Requirements and Factors

  • This position is security sensitive

  • This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures

  • All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.