Job Description Assistant Director, K-12 Delivery Specialist
College Board – Operations
Location: Remote but must reside in this specific region New England (New Hampshire, Rhode Island, Connecticut)
Role Type: This is a full-time position
About the Team
The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
About the Opportunity
As K12 Delivery Specialist within ADO, you are responsible for supporting implementations of state SAT and PSAT assessment programs for states and districts. You will be an escalation point of contact for the state departments of education, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test each spring . The K12 Delivery Specialist will work closely with the SAT Suite State Success team and key College Board Operations and Customer Experience business partners to ensure a successful test administration at every eligible school in the state. This includes managing escalations in a timely manner and within the specified guidelines and policies of various internal departments.
Success in this role requires you to be constantly engaged, flexible, customer service oriented, and a super problem solver willing to go above and beyond to support our state partners.
In this role, you will:
Provide Institutional Delivery Support (65%)
Serve as business contact between the schools and districts and internal College Board teams to address and resolve processing exceptions and/or escalated cases.
Establish a strong relationship with the State Success team, other College Board stakeholders, and external state partners.
Facilitate meetings and communicate formally and informally with internal and external stakeholders.
Act as SAT and PSAT subject matter expert to provide guidance to state DOEs, district test coordinators, and school test coordinators.
Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.
Act as a voice of the customer during policy, process, and solutioning discussions.
Lead training sessions and remote office hours as needed with customers.
Respond to district and school inquiries via email and phone, providing implementation and technical on-site support as needed. Escalate issues to the state’s Implementation Manager as appropriate.
Work within aggressive timelines and with extremely sensitive test administration-impacting cases.
Conduct manual processes to implement exceptions workarounds.
When necessary, provide manual support for data entry and exceptions.
Directly support the state’s Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.
Work closely and collaboratively with the State Success team’s Implementation Manager and Project Manager to meet project schedule.
Assist State Success team’s Implementation Manager and Project Manager with risk and issue management.
Coordinate interactions with College Board Tech Support and Services for Students with Disabilities.
Facilitate Communication and Training between schools and districts and College Board (20%)
Communicate formally and informally about the project and its status to people within and outside the project team, including across state departments of education.
Conduct trainings and other “white glove” support on behalf of State Success, College Readiness Assessments, and State and District Partnership teams.
Develop Processes and Methods of Continuous Improvement (15%)
Identify patterns and trends in customer needs and propose solutions.
Contribute to process recommendations and assist in implementing for future implementations.
Perform ad-hoc duties or tasks as assigned.
About You
Exceptional candidates can effectively speak to:
3-5 years of related experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience in the specific New England region as specified in the job posting. (New Hampshire, Rhode Island, Connecticut)
Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management.
Ability to take initiative and contribute to building a stronger assessment program.
Experience with productivity tools, including Microsoft Office, Salesforce, and Smartsheet.
A strong desire to learn and improve, and adapting customer engagement by leveraging feedback.
The ability to effectively coordinate multiple responsibilities simultaneously, with fast, flexible, cooperative work style and the ability to reprioritize as warranted.
Comfort working in ambiguity and displays evidence of creating clarity and a path forward.
The ability to travel up to 50% of your time to school/district locations.
All roles at College Board require:
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal.
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Authorization to work in the United States
About Our Process
Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
The hiring range for this role is $54,000–$73,000.
Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
We adjust salaries by location to ensure fairness, no matter where you live.
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.
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