Are you ready to move your career forward and help shape our company’s and customers’ futures?
If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.
For Ketjen we are looking for a Collections & Price Coordinator.
Job purpose:
Manage outstanding customer accounts to define and resolve issues to drive on-going reductions in Corporate Past Dues through problem resolution and process improvements. Monitoring and controlling if the price entries, commission, rebate and royalty are done in accordance with policy sets, work instructions, procedures and contracts. Issue resolution and investigation in any case of price discrepancy.
Knowledge, Skills & Experience:
BSc or MSc degree preferably in finance/accountancy;
0-2 years’ experience in customer service environment or experience in providing support to various internal and external customers;
Advanced communication level in English (both written and verbal) and preferably other European language knowledge;
Good IT skills (MS Office Excel, SAP is an advantage)
Experience in Shared Service Environment
Good organizing and time management skills, ability to prioritize work
Supportive attitude, develops and maintains collaborative relationships with all business partners, stakeholders
Significant analytical, research and problem-solving skills with keen attention to detail
Strong willingness for action and ability to proactively recognize and resolve issue
Proactive attitude, outstanding communication skills
Main Duties and Responsibilities of the Role:
Prepare monthly review of Bad Debt Reserves with recommendations for Doubtful accounts
Support identifying recurring payment delays
Support maintaining monthly reconciliation of accounts (such as unapplied cash, unclaimed credits, and clearing)
Collect all past due invoices to reduce outstanding receivables while maintaining good working relationships with external and internal stakeholders
Document and resolve payment discrepancies on customer accounts via Dispute Management
Process customer requests for reimbursement of Credit balances
Document account status in SAP
Collaborate with Global Credit Management to analyse credit blocks and accelerate the credit release process.
Provide Weekly and Monthly status update of overdue records for Management
Ensure procedures and documentation comply with Sarbanes Oxley
Monitoring and verifying the price entries from Salesforce.com (SFDC) to SAP system
Investigate and troubleshoot price discrepancies
Strong Collaboration with Stakeholders - Cash Application, Sales Support, Sales/Business and Customer Service Representatives
Work in close cooperation, and alignment with other regions’ price coordinators
Perform all duties in accordance with policy sets, work instructions and procedures
Escalate issues to the GBS OTC Pricing Team Leader and GBS OTC Operations Manager
Perform KPI as defined by Albemarle
Execute and follow up Missing Price report daily
Intercompany Idoc monitoring on daily basis
Benefits of Joining Ketjen
Competitive compensation
Comprehensive benefits package
A diverse array of resources to support you professionally and personally.
Apply today and help Ketjen unleash the POTENTIAL of advanced chemistry for industries that power the world.