Application Support Coordinator at The trade desk

PLATFORM SUPPORT COORDINATOR

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.

So, if you are talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.

As an Application Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Application Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company.

WHAT YOU'LL DO:

Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs

Responsible for owning incidents, including escalating to other technical teams
Multi-task, manage, and resolve transactional application support requests
Problem-solving and troubleshooting
Executing Stored Procedures and querying our database using SQL
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
Take initiative on tickets that can be completed without Development Team assistance
Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
Coordinate in-depth training on support-related tools and processes

WHO YOU ARE:

Bachelor’s Degree in an analytical subject or relevant substitute experience. 
0-3 years relevant work experience as a support representative in a small or medium sized business. 
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
Basic SQL and HTML experience
Experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills in English.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.