Analyst for DSS Refresh Team

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Build Tech position is an entry-level position role within Desktop Support. We work with a variety of different Colleagues, Managers and Support teams to achieve common goals. Our days are spent:

• In support of fulfilling IT Hardware and Software requests for new and existing colleagues.
• We are responsible for ensuring requested software are installed, and requested equipment and accessories are delivered within a satisfactory SLA time for new hires.
• We are also responsible for refreshing computers for existing colleagues and ensuring their data has been transferred successfully.

The purpose of our role is to ensure every colleague in the enterprise has the necessary IT equipment and software that they need to fulfill their roles and maintain productivity. Also, we are new colleagues’ first experience with IT. This allows us to set the precedent with how they view our IT department and future support experiences.

• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques for role and daily job functions.
• Manage ticket workload while providing outstanding customer support by analyzing, diagnosing, and resolving or escalating problems and requests within service level agreements
• Remote Support for Data Backups/Restoration and Hardware/Software installation services
• Troubleshoot and resolve Windows/MAC environment, office365 application issues, basic networking issues, browser issues, and applicable IT supported software issues
• Send follow-up emails or make follow-up calls to end users regarding open requests to maintain personal ticket queue
• Image, configure, and deploy computers and equipment to end users locally and nationally
• IT Asset management
• Collaborate with team members to answer procedural questions, and assist or provide solutions
• Assist with special projects when assigned - This entails non-IT related tasks and functions that are included but not limited to: warehouse work, packing equipment, and transporting equipment.
• Evaluate and provide feedback on new IT tools, processes, and support methods
• Escalate problems to the appropriate resolution groups whenever necessary
• Distributed Desktop Support services

Required Qualifications

• Must be self-directed with excellent follow up and organizational skills
• Regular and reliable attendance
• Excellent communication skills – written and verbal
• Excellent customer support skills – must be able to explain technical ideas to a non-technical audience
• Demonstrate a sense of urgency and be detail oriented
• Ability to adapt quickly to new technologies and changing business requirements
• Basic Windows and Mac troubleshooting are a plus
• Familiarity with ServiceNow and Quickbase are a plus
• Must be able to lift 50+ lbs. as certain equipment and accessories require lifting and moving

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.