Job Type:

Permanent

Build a brilliant future with Hiscox

The Role

The Agile Delivery Lead (ADL) has responsibility for the planning and day to day coordination of activity of and is critical to our sustained delivery of quality change into our technology estate and it’s continued successful operation. As an experienced Agile Delivery Lead, you will perform a hybrid role where you will be expected to coach the squad(s) to continuously improve their Agile ways of working whilst also owning the delivery management of all product development and associated projects. This is an extremely varied, and business critical role and will include (but is not limited to) the following activities:

Key Responsibilities

• Delivery ownership and oversight across the squads (utilising Agile values, principles and practices) within a value stream or service delivery team.

• Relentless focus on delivering value

• Utilise ADO and JIRA boards to facilitate change delivery by actively participating in the collation & prioritisation of the backlog.

• Help the squad to meet their commitments, remove impediments and dependencies as much as possible, escalate where appropriate when the squad is off track, and ensure they take appropriate action.

• Ensure stakeholder engagement, communications and expectations are appropriately managed and aligned. Protect the squad/s from external interference.

• Facilitate and tailor Agile ceremonies, different methodologies, and relevant to the ways of working at a squad and value stream level.

• Actively manage risks to deliver maximum business value and remove impediments.

• Drive continuous improvement through metrics and co-ordinating shared release management activities across multiple squads. Drive technical excellence by helping team improve their technical practices and processes.

• Regular compilation and presentation of accurate and timely DORA and performance metrics to key stakeholders.

• Support Product Owners (POs) and Technical Leads (TLs) across the value streams and projects, to ensure the backlogs are appropriately prioritised and that their roadmaps reflect ‘delivery do-ability’. Manage late and ad-hoc requests by balancing business priorities / dependencies against existing commitments.

• Accelerate the timely delivery of requests for support from the squad/s – resolve dependencies between squads through close collaboration with other ADLs. Own the timely and accurate completion of squad administration.

• Work with the other members of the Hiscox UK technology & Change team to share knowledge, best practices and develop as a team – as an ADL, you will coach, and mentor other members of the Agile Delivery Chapter to support their career development.

• Actively participate in the wider Hiscox Agile community to aid continuous learning, innovation, and best practice.

Must Haves

• Detailed knowledge of, and experience working with, Agile frameworks (e.g. Kanban / XP / Lean / Scrum / SAFe).

• 3+ years’ experience in an Agile Delivery Manager / Agile Delivery Lead / Scrum Master).

• Knowledge of project management, delivering within an environment of Programme / Portfolio of change.

• Experience with support of live complex solutions, Incident/Problem management including major incident management.

• Commercial awareness – able to support Head Of Platforms in effective budget / vendor management within a change environment

• Experience with agile delivery management and collaboration tools (e.g. ADO, JIRA, Confluence, Miro, Azure DevOps boards).

• Exceptional organisational and time management as well as stakeholder management skills.

• Social, engaging and naturally collaborative with the ability to be a servant leader, organising and motivating the squad without the use of authority.

• Excellent communication and interpersonal skills ensuring confidence in conflict resolution and the ability to tailor own style to the audience.

• Engaging facilitation skills, both for in person and virtual settings.

• Deep knowledge of technical subjects including architecture, APIs , Platform / Cloud Infrastructure SDLC, CI/CD pipelines, test automation, and other modern engineering practices

Nice to Haves

• Experience working within Value Streams, a service delivery team and a team or with platform services squad.

• Development and utilisation of Objectives and Key Results (OKRs).

• Use of data visualisation tools to drive continuous improvement and demonstrate delivered benefit.

Our Culture:

At Hiscox, we care about our people. We hire the best people for the job and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We offer hybrid working to encourage a healthy work-life balance. The successful candidate for this role will be in the office three days a week, providing the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

Why Hiscox?

Healthy work-life balance with our 35h/week and hybrid working system.
Holidays: 25 days + 2 Hiscox days
Health insurance, gym allowance, pension plan etc.
After 5 years work 1-month sabbatical leave
Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture