Agile Coach

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the center of our International Health division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.

About the Job

We are on a continuous journey towards better ways of working, focused on delivering better value to our customers and shareholders, sooner, safer, and with happier colleagues. We are expanding our agile teams and are looking for an experienced Agile Coach to join the Agile Centre of Enablement (ACoE). This role is critical to guiding and building agile capabilities across the organization, ensuring teams can maximize the value delivered and transition smoothly to agile methodologies.

This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer-centric ways of working across our teams.

Key Responsibilities

• Provide hands-on coaching to teams and individuals, helping them to understand and excel in agile practices.
• Facilitate the adoption of agile frameworks and methodologies across the organization.
• Foster a culture of continuous improvement through regular retrospectives and feedback loops.
• Facilitate workshops, training sessions, and coaching engagements to build agile capabilities.
• Encourage the use of metrics and data-driven decision-making to optimize delivery.
• Promote a customer-centric mindset within teams.
• Assist with economic decision-making and facilitate capability and feature estimation.
• Advocate for lean thinking and systems thinking in agile practices.
• Support the transition from traditional project management to agile methodologies across the enterprise.
• Foster Lean-Agile learning and provide necessary training to kick off and maintain the transformation.
• Coach leadership to lead by example and connect them to the voices of employees and suppliers.
• For clarity, this is not a team level (Scrum Master) coaching role.

Required Skills & Experience

• Extensive experience in Agile transition and coaching.
• Proven track record as an Agile Coach, Scrum Master, or similar role.
• Strong understanding of agile frameworks (e.g., Scrum, Kanban, SAFe) and agile methodologies.
• Excellent communication skills with a customer service-oriented approach, and a focus on building relationships with people at all levels of the organization.
• Experience with Lean Portfolio Management procedures and ceremonies.
• Demonstrated excellence in leadership ability to engage and motivate in a high-performance culture.
• Self-directed achiever who identifies opportunities to drive value and takes the lead.
• SAFe certification or equivalent agile certification preferred.
• Extensive experience managing software delivery; strong IT application development & leadership background preferred.
• Experience in leading organizational change from traditional project management to agile methodologies.

Why Should You Join Cigna?

You will get the chance to work across our international organization and truly influence the growth of a product mindset.

We are constantly investing in, improving, and innovating our global technology stack. Right now, we are investing in Cloud, AI & ML, as well as working heavily with Agile and DevOps methodologies.

 FLEXIBILITY – We are a truly flexible business. We offer remote/home working as well as flexible start/finish times. We pride ourselves on being able to offer a true work/life balance for all of our employees.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.