Agent Experience Lead-1

As the Agent Experience Lead, you will act as the Rocket Close liaison responsible for business development, success and satisfaction of Agents, support members, and customers in the local market(s). You will be responsible for driving new title and escrow business growth and sales execution.

About the role

• Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback.
• Take a leadership role in and assume responsibility for establishing relationships with assigned accounts.
• Develop long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements
• Demonstrates personal initiative to understand changing market conditions, assigned client segment(s) and evolving client needs.
• Triage and address any possible issues at closing.
• Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest.
• Participate in new market launch responsibilities such as training Agents, Transaction Coordinators and Listing Coordinators how to work with Title Forward
• Work closely with the Director, Market Operations and Closing /Title Team members to deliver the best possible customer experience.
• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.

About you

Minimum Qualifications

• 3-5 years of experience in Real Estate, Title & Settlement or Sales
• Fire: You don’t stop until the work is done. 99% done is half done.
• Creativity: You think outside the box to come up with brand-new ideas. You have strong customer empathy and can put yourself in their shoes.
• Communication Skills: Advocating for your department and sharing your findings and recommendations are essential. You excel at coaching team members and inspiring others.
• Leadership: You see opportunities, not problems and keep your cool under tight timelines.
• Tech-savvy: You’re comfortable with technology and learn new programs quickly.
• Talk the talk and walk the walk: You speak fluently and convincingly but your actions suit your words.
• Must possess the ability to quickly assess the personalities and needs of all parties present at settlement; enjoys engaging in activities to support, develop and enhance current clients and new business opportunities.
• Current Title Producer’s License or Sales License (if required per state)
• Dynamic, engaging and outgoing personality that is able to work with and connect with people across a diverse spectrum of personalities and backgrounds with a customer-first approach.
• Thrive in a multi-tasking, priority shifting environment
• Entrepreneurial, problem-solving spirit

Preferred Qualifications

• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place, and you get more done in less time
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
• Tech-savvy: You're comfortable with technology and learn new programs quickly
• A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@myrocketcareer.com.

Colorado, New York City, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $80,000.00-$154,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.