Responsibilities:
• Independently performs non-standard, regular and ad hoc analytical work and collects data while ensuring the accuracy of results.
• Resolves the non-standard issues that may arise from internal or external business partners or clients or may have been forwarded by other team members using established guidelines or previously experienced solutions.
• May coordinate, follow up on and supervise the work flow and output of junior team members in order to meet productivity, quality and compliance standards within established turnaround times.
• May provide coaching and on-the-job training to less experienced team members.
• Produces non-standard reports following established procedures.
• May be required to participate in the development of training materials and may provide a supplement to formal training by coaching and guiding employees and ensuring experiential and area-specific knowledge transfer.
• Implements and records new processes and procedures and takes part in the ongoing analysis of team processes.
• Analyzes, implements, creates and revises the plan structure and/or customer profile on the administrative systems within established turnaround times in accordance with the terms of the contract and adherence to administrative requirements.
• Acts as a liaison with outsourcers and other departments for client and problem resolutions.
• Communicates regularly with clients to provide information.
• Identifies and reports weaknesses and applies controls to mitigate financial and operational risks. Ensures compliance with regulatory requirements and internal policies.
Job Requirements:
• University degree, or a Technical (college) degree, with a minimum of five (5) years of experience.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement