Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
Duties and Responsibilities:
· Correctly sort and identify incoming deliveries to the Lifetime Service Centre.
· Ensure all Customer Repairs and Mulberry Exchange items are unpacked and are accurately recorded on an internal system for tracking and customs purposes.
· Monitor and maintain the Lifetime Service Centre inventory levels ensuring work flows through the department at a good pace.
· Move items into their designated bays for further processing within the Lifetime Service Centre.
· Support the Aftercare Experts with communicating quotations and the booking in of any Mulberry Exchange items for private customers and stores when needed.
· Arrange courier collections for items leaving the Lifetime Service Centre, ensuring customs procedures are followed where necessary.
· Arrange returns for customer items to be delivered back to the Lifetime Service Centre from outside of the UK.
· Maintain internal processes accurately to ensure customer and Mulberry Exchange goods are easily located.
· Ability to prioritise and be flexible when necessary, adapting to change.
Be proactive in problem solving to identify and flag potential delays or capacity issues before the system is halted.
· Maintain a clear working environment, adhering to the business sustainability measures and recycling where needed.
· A keen eye on innovation to evolve processes buy sharing ideas with your department lead.
Culture:
· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
· Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
· As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
· Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Skills & Experience Required:
· Manual movement of inbound and outbound items.
· Strong communication skills both verbal and written.
· Highly organised and able to multi-task
· Excellent prioritisation skills with the ability to identify priorities and adapt when problems are identified.
· Enjoys being part of a team and also working independently.
· Able to keep calm under pressure and always maintaining a friendly and positive can-do attitude.
· Desire to learn and understand all areas of the Lifetime Service Centre, including the Physical side.
· Work collaboratively with all key stakeholders especially the wider Customer Care community to ensure the customer journey for aftercare is meeting all brand expectations.
This is a Fixed Term Contract for 25 hours per week.