What you will do
The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Responsible for processing billing invoices.
How you will do it
Contact customer to communicate status changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Validate and perform invoicing transactions for service calls in Oracle based computer systems daily
What we look for
Required
High School diploma or equivalent certification required
2 years administrative experience
Experience in Fire and Security or other major industries a plus
Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint
Excellent verbal and written communication skills
A strong work ethic and ability to communicate effectively with upper management
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
Customer service mindset and high interpersonal savvy and approachable
Consistent pleasant and professional demeanor toward all levels of team members
Ability to complete assigned tasks with a minimum of guidance and oversight
Ability to prioritize multiple tasks
Must be able pass a pre-employment background and drug-screening
Preferred
Scheduling experience
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.