Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Administrative Program Coordinator provides comprehensive administrative support to all Directors, Managers, and Advanced Practice Providers (APPs) within the Pulmonary and Critical Care Department. This role requires exceptional organizational and communication skills, as it involves managing many moving parts and coordinating across multiple stakeholders.
The ideal candidate is highly organized, demonstrates strong follow-through, and communicates effectively with team members at all levels. A fundamental understanding of provider onboarding and orientation is preferred (training can be provided). A background in recruiting or onboarding is a plus, particularly for candidates who understand the complexities of these processes and how to navigate them efficiently.
A caregiver works from 8:00 a.m. to 5:00 p.m., Monday through Friday. After the 90-day new hire period, the caregiver is eligible to work one day per week from home.
A caregiver who excels in this role will:
Support all primary Directors, Managers, and APPs in daily administrative and operational functions.
Coordinate and manage the onboarding process for new APPs within the department.
Maintain accurate and up-to-date records for hundreds of APPs, ensuring all onboarding paperwork, required credentials, and compliance documents are complete.
Serve as the liaison between new hires and departmental leadership, facilitating clear communication and a smooth transition into the organization.
Track and monitor APP licensures, certifications, and professional dues to ensure timely renewals and compliance.
Assist with general administrative tasks, scheduling, and departmental communications.
Ensure new APPs are informed about their assignments, schedules, and departmental expectations, providing a seamless onboarding experience for both providers and managers.
Function as a liaison and administrative, technical and operational resource.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.
Minimum qualifications for the ideal future caregiver include:
Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs
Preferred qualifications for the ideal future caregiver include:
Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Experience developing healthcare, financial or education programs
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move to 25 pounds
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities