Administrative Assistant - Claims

Job Description

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Overview:
We are seeking a detail-oriented and proactive Administrative Assistant – Claims to support our Claims Department with critical administrative, reporting, and follow-up responsibilities. This role is ideal for someone who thrives on organization, communication, and managing multiple tasks in a fast-paced environment. The successful candidate will ensure claims are processed accurately and efficiently while maintaining strong communication with adjusters, carriers, and internal team members.

Responsibilities:

• Provide back-end administrative support for the Claims Department, working directly under the direction and guidance of the Claims Lead.

• Submit new claims and loss reports to carriers using information provided by the Claims Lead.

• Update EPIC with all claim details, settlements, notes, documents, and status changes as instructed.

• Follow up with claim adjusters to gather status updates, documentation, and any required information.

• Send status requests to carriers and maintain organized tracking of follow-ups and responses.

• Maintain accurate and well-organized electronic claim files, ensuring all documents and correspondence are properly uploaded into EPIC.

• Assist with preparing internal reports, documentation, and claim-related summaries.

• Perform administrative tasks such as data entry, document management, scanning, filing, and maintaining department records.

• Support the Claims Lead with routine workflow tasks and follow-through to ensure timely completion of all claim-related activities.

• Ensure accuracy, confidentiality, and consistency in all claim data and internal communications.

Requirements:

• HS Diploma or recognized equivalent

• Previous administrative experience required; insurance or claims experience a plus.

• Strong computer skills, including proficiency with Microsoft Office (Outlook, Excel, Word).

• Experience with EPIC or other agency management systems preferred.

• Exceptional attention to detail and accuracy.

• Strong organizational and time-management skills; ability to handle multiple priorities.

• Excellent written and verbal communication skills.

• Ability to follow up consistently and professionally with carriers, adjusters, and team members.

• Self-motivated, dependable, and able to work both independently and collaboratively.

• Proficiency with MS Office

• Prior experience with Applied Epic is a plus

Pay Details:

The base compensation range for this position is $50,000 - $60,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

 

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

 

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

 

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

 

Welcome, your new opportunity awaits you.