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Under general supervision of the Accounts Receivable Manager, the A/R Specialist is responsible for ensuring invoices are paid in an efficient and timely manner according to customers payment terms. The Specialist is responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution for US Based Customers.
Responsibilities:
Collect payments on World Courier Inc Invoices.
Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes, and returns are completed to the customer’s expectation.
Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
Reviews large and high-profile accounts.
Overall team-player who will be looked upon as the “go-to” system resource.
Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
Ensures appropriate and timely processing of requests for the return of customer credit balances.
Generates reporting to internal & external parties.
Performs related duties assigned.
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Education:
Broad training in fields such as business administration, or similar vocations generally obtained through completion of a two-year degree or equivalent combination of experience and education.
Work Experience:
Up to 1-2 years of directly related and progressively responsible experience.
Skills and Knowledge:
Ability to communicate effectively both orally and in writing.
Knowledge of SAP
Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately.
Knowledge of general accounting principles
Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
Strong interpersonal skills
Strong reconciliation skills
Strong mathematical and analytical skills
Strong organizational skills; attention to detail
Knowledge of Microsoft programs; extensive knowledge of Excel
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned