Account Representative - Phone based

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Are you ready to take the next step in your sales career? Join our dynamic Trade Solutions Team as a Phone-Based Account Representative, where you'll play a key role in growing our commercial customer base through proactive engagement and relationship building.

The role will be servicing Auckland and surrounding areas.

What’s involved:

• To support customer satisfaction and sales growth by ensuring end to end servicing of customer accounts over the phone, via digital channels
• To seek, develop and establish business within dedicated segments and account base
• Build strong relationships with decision makers via initial cold or warm call
• To support stores sales & refer sales to other sales teams
• Ensure technical needs, specifications and quote timelines are delivered to the customers satisfaction
• Keep internal management teams updated of sales activities and forecasts
• Achievement of sales targets and adherence to all KPIs

Who we are looking for:

• Demonstrated ability to build strong relationships with new customers
• Proven success in a sales role
• Professional, engaging telephone manner
• Strong customer focus and ability to build rapport
• Tenacious, positive attitude and results driven
• Strong CRM skills
• Having an empathetic and methodical sales approach to identify and understand a customer’s needs
• Demonstrate integrity, respect, and teamwork in everything you do

Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.