At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
What is the purpose of this Role?
The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company.
Which jobs(s) does this Role report to?
Direct line reporting:
Adrian Szewczyk, CAM Poland Manager
Fitness & Probity
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.
1. Accountabilities for your role - what are you expected to do?
keep clients or accounts as long as possible.
conducting negotiations, preparing needed documentation and implementation
upsell and cross-sell products to Customers.
executing any upsell or risk mitigation campaigns
2. Competencies for your Role - how are you expected to behave?
Collaboration
Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
Customer Centricity
Build strong customer relationships and deliver customer centric solutions.
Drive for Results
Hold self and others accountable to consistently achieve meaningful results.
Inclusion
Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching.
5. Risk Management
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
6. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
3.Technical Competencies for your role – what are you expected to know
·MS Office
·Experience with Salesforce CRM is welcome
·Negotiation Skills,
·Listening Skills,
·Communication Skills,
·Presentation Skills,
·Time Management Skills
4. Qualifications Required to perform your Role?
·2+ years of client management experience
·Communicative English level
5. Control Function Disclosure
This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:
a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).
Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.