Account Manager UKI

The Role

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the UK and Irish markets. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard to build strong lasting relationships with our customers.

 

What will you be doing?

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

 

What will you need to succeed?

• Native or near native level of English. 
• Minimum 1-2 years of account management or customer success experience.
• Background within a SaaS or travel-tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

 

On top of that, you will only be the right candidate if you are:

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
• You seek feedback early and often and are open to both give and take constructive criticism.

 

Our benefits:

💰 Competitive compensation, including equity in the company;

🌴 Generous vacation days so you can rest and recharge;

💊 Health perks such as private healthcare;

💪Fitness perks such as an onsite gym & fitness app subsidy;;

🧩 "Flexible compensation plan" to help you diversify and increase the net salary;

🥳 Unforgettable TravelPerk events, including travel to one of our hubs;

💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;

📈 Exponential growth opportunities;

🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;

🌎 "Work from anywhere" in the world allowance of 20 working days per year;

📚 IRL English or Spanish Lessons are held in the Barcelona office;

👶 Parental leave of 19 weeks

 

How We Work

We believe real connection happens in real life. That’s why we follow an IRL-first approach, with most teams working together in person three days a week. Some roles, such as Customer Care, spend more time in the office to stay close to our customers and each other.

Our hubs are designed for collaboration and focus, spaces where ideas flow, creativity sparks, and people thrive.

We hire for potential, curiosity, and impact, not just formal credentials. What matters most is your ability to grow, learn, and make a difference.

As a global company serving diverse customers, we want our teams to reflect that same diversity. Whoever you are and wherever you’re from, you’re welcome at Perk.

At Perk, we use AI-powered tools to make parts of our recruitment process smoother and create a better experience for candidates, helping our Talent team focus on what matters most: connecting with people. Every hiring decision is made by real humans, our talent team and hiring managers, not by AI.

 

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.