About the Role
The Account Manager (AM) plays a pivotal role in driving sustainable growth and long-term value within a defined portfolio of high-potential accounts. Acting as a trusted advisor and growth leader, the AM is responsible for maximizing revenue retention and expansion by identifying and executing upsell and cross-sell opportunities, while ensuring exceptional customer satisfaction and strategic alignment.
Key Responsibilities
· Own a defined portfolio of accounts with full accountability for retention and growth.
· Develop structured account plans, identifying upsell/cross-sell opportunities.
· Facilitate regular business reviews, ensuring value recognition and reinforcement. Partner with Editors, Consultants, and Client Specialists to elevate client experience and strengthen client outcomes.
· Serve as role model and mentor for junior account managers.
· Continuously identify whitespace and unmet needs within accounts and collaborate closely with Sales Specialists (BDMs) to co-develop and execute expansion strategies that drive sustainable account growth.
· Region in scope includes Levantine, Saudi Arabia, and North Africa.
Requirements
What We offer:
We promote a healthy work/life balance across the organisation and offer our teams a hybrid work environment
About The Business
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. Independent Commodity Intelligence Services | ICIS
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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