About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

The Account Manager in our Mission-Driven Organization is a driving force behind client success and revenue growth. Managing a dedicated client base, you will be responsible for leading existing clients through a software solution upgrade/migration sales process. collaboratively design and execute a strategic plan to successfully upgrade each client and drive revenue.

This individual will join an elite team of sales professionals who are intellectually curious, act as consultative advisors and are results driven. The Account Manager is empowered to lead their business and is responsible for both revenue retention and expansion (net new revenue) via an upsell and cross-sell motion. This position requires a strong focus on planning, operational excellence, communications, and solution-selling.

Role and Responsibilities:

Perform sales activities from client outreach to product demonstrations and webinars to sales meetings culminating in closing deals
Conduct sales via a consultative advisor approach by utilizing Challenger, Gap Sales, and Command of the Message sales methodologies
Effectively position the benefits and positive outcomes of upgrading to new software solutions
Lead with a disciplined sales process and management resulting in a predictable sales engine
Exceed targets for client upgrades, revenue retention, and expansion sales
Establish expertise in Diligent products and our client’s organization and business
Maintain in-depth understanding of competitive conditions, industry practices, market opportunities, and partner requirements
Work closely with key stakeholders to evaluate business needs and foster innovation
Provide constant feedback on product, design, marketing, and customer/market behaviors to support our innovation and delivery of leading solutions and experiences for our customers
Leverage company resources and collaborate with cross-functional teams to continually drive performance and success

Knowledge, Skills, & Experience:

Excellent communication and interpersonal skills, including verbal and written
Ability to effectively interact and lead discussions via phone, video and in-person
Excellent formal presentation skills before small and large groups
Excellent sales, account management and customer relationship management skills
Proven track record of consistently exceeding defined sales targets
Successful client-facing new logo or expansion sales background within SaaS industry
Excellent organizational and time management skills
Highly motivated, self-driven, and results oriented
Strong analytical, problem solving, and conceptual skills
Ability to prioritize, organize, and focus on results in a fast-paced environment
Estimated travel of 25-40% required for business meetings, client meetings and/or conferences
Proficient with Microsoft Office Suite and Salesforce
Ability to quickly upskill in product and feature knowledge in order to project sales credibility

U.S pay range

$60,000—$70,000 USD

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Account Manager

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