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About the Role
This role is responsible for retaining and strengthening client relationships. This role involves planning and strategizing to retain and expand current customer relationships, ensuring high-quality customer service, and resolving issues to retain clients. By engaging with clients and understanding their business requirements, this role contributes to Takeda's mission.
The role is located in Abu Dhabi.
How you will contribute:
Promotes the designated products in regular calls to the targeted health care professionals according to the Takeda strategy and action plan
Ensures to achieve and surpass his/her sales and market share targets: by delivering the requested daily number of high-quality sales visits to the health care professionals in his/her target list
Ensures to deliver and continuously improve quality calls by rigorously implementing the recommendations from the superior
Actively and rigorously implements the sales and marketing strategy and action plans and strictly uses the promotional materials
Organizes and conducts product meetings and round tables
Continuously reports the activities with sales effectiveness tools
Under the supervision of the direct superior, is able to:
Implement KOL plans in his/her territory
Make a territory analysis and propose a budget and action plan
ACCOUNTABILITIES
Achieve Sales & Market Share Targets
Demonstrates the adequate winning attitude and commitment to achieve his/her targets
Demonstrates the adequate customer centricity to build a relationship based on trust and respect, and performs all of his/her activities strictly within the Takeda code of conduct and compliance
Implements strictly the segmentation and targeting objectives
Delivers or surpasses the requested number of daily calls in his target audience
Successfully implements the sales and marketing strategy and action plans and strictly uses the promotional materials provided
Ensure to deliver quality calls
Is eager to, and continuously improves the quality of the sales calls by implementing the scientific, product and sales calls training
Regularly asks for feedback and rigorously implements the coaching recommendations from his/her superior
Doctor group meetings and round tables
Has the required skills to conduct product presentations in group meetings, hospital staff meetings and round tables in his/her territory
Has the skills to organize such meetings and ensure that targeted HCP are present to attend the product presentations
Ensures the attending HCP are visited shortly after the meeting as per company guidelines
KOL management under the supervision of his/her superior
Is able to identify and list the KOL in his/her territory
Is able to develop an appropriated KOL management plan
With minimal supervision, is able to implement the agreed upon KOL plan
Ensures this is done within the Takeda code of conduct and compliance
Territory Management – under the supervision of his/her superior
Is able to make an in-depth analysis of his/her territory comprising of value and unit sales of Takeda and competing products, Segmentation and Targeting, outcomes of all performed activities
Is able to develop an adequate action and investment plan for the next period
Major Challenges
The primary responsibility of the Account Lead remains the achievement of his/her sales and business objectives within the given territory
Key Decisions Expected
Implements the sales and marketing strategy and action plans and strictly uses the promotional materials provided within the framework defined by the Line Manager and under his supervision
SKILLS, QUALIFICATIONS and EXPERIENCE
Qualifications and Experience
Holds a Bachelor's degree in Pharmacy or Medicine
2 years of experience in specialty care
Experience in Gastroenterology and Hereditary Angioedema is an advantage
Having experience in another pharmaceutical company is an advantage
Very good command of English and Arabic languages
The role is located in Abu Dhabi.
Required Capabilities
Applies basic forecasting techniques with guidance, developing a practical understanding of key concepts
Competent presentation skills: Creates and delivers basic presentations, learning to engage audiences effectively with some guidance
Utilizes foundational sales strategies in simple situations, gaining practical sales management experience
Understands and applies basic business development principles in controlled environments with supervision
Good communication skills, with the ability to network both within and outside the organization: Communicates effectively with ongoing supervision, building interpersonal skills
Operates basic Salesforce features, performing simple tasks with guidance
Time and territory management skills: Manages time effectively in straightforward situations, developing time management skills with coaching
Demonstrates self-motivation with regular encouragement, understanding basic motivational principles
Organizes and prioritizes tasks with ongoing coaching, developing organizational skills
Maintains professional composure and politeness with guidance, learning to handle duties effectively
Applies understanding of organizational operations and market dynamics in familiar business situations with support
High level of KOL management skills: Builds and maintains relationships, requiring guidance to engage effectively
Sound analytical and problem-solving abilities
Ability to manage effectively in fast paced, changing environment
Excellent leadership, managerial, interpersonal and relationship
Positive attitude and a fast learner
Demonstrate proficiency in utilizing a broad range of digital tools and artificial intelligence (AI) platforms to enhance customer engagement and support data-driven decision-making in alignment with Takeda’s standards.
As a senior professional, you're adept at solving a range of moderate scope and complexity problems, occasionally referring to policies and practices for guidance. Your work involves analyzing situations and data, exercising judgment within established procedures, and fostering productive relationships internally and externally. You possess solid knowledge of industry practices and contribute to departmental projects and goals, often engaging in frequent internal and external interactions. You may occasionally lead small project teams and provide informal guidance to junior staff, all while working with minimal guidance yourself.