Account Director (f/m/d)

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

As an Account Director at Apaleo, you will own and expand strategic relationships with our mid-market and enterprise customers. You will drive revenue growth, renewals and expansion while ensuring long-term customer success in close partnership with our Customer Success and Product teams. We’re looking for someone who brings a deep understanding of the hospitality industry, from hotel operations to commercial and technology trends, and can translate that into strategic guidance for our customers. Depending on your profile, this role may focus on hands-on management of enterprise accounts or include building out Apaleo’s Account Management function to scale our proactive customer growth engine. You’ll play a critical role in increasing Net Revenue Retention (NRR) by combining commercial acumen with customer advocacy, ensuring every account grows sustainably while achieving measurable business outcomes with Apaleo.

What You’ll Be Up To:

• Own a portfolio of mid-market and enterprise hospitality accounts, acting as the main commercial and strategic contact.
• Drive renewals, expansions and upsells through strong relationship management, account planning and data-driven insight.
• Partner with Customer Success to align on adoption, product usage and measurable outcomes, ensuring account health and retention.
• Lead commercial negotiations with procurement, finance and C-suite stakeholders.
• Establish account planning and forecasting frameworks, ensuring visibility on renewals, expansion opportunities and churn risk.
• Provide structured market feedback to Product and Marketing based on customer needs and industry developments.
• Represent Apaleo at industry events, trade fairs, and hospitality forums to strengthen brand awareness and deepen client relationships.
• Contribute to building the Account Management function: define playbooks, metrics and cadences that enable scale, transparency and accountability.

What You’ll Bring to the Team:

• Deep knowledge of the hospitality industry, ideally from experience working with or within hotel groups, serviced apartments or hospitality tech providers.
• Proven track record in account management, key account management or customer partnerships within hospitality.
• Strong relationship-building and negotiation skills at both operational and C-suite levels.
• Strategic and data-driven mindset and ability to design scalable processes and monitor account health through key metrics (NRR, churn, expansion).
• Excellent communication and relationship-building skills at both operational and executive levels.
• Comfort operating in a fast-scaling, international environment and balancing hands-on work with strategic initiatives.
• Ideally, experience building or leading an Account Management function or introducing new commercial motions in a SaaS organisation.
• Fluency in German and English; French is considered a plus.

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

What it means to join Apaleo:

Joining Apaleo means stepping into a space where hospitality is being redefined from the ground up. You won’t just support innovation you’ll help drive it. Your work will directly shape an intelligent, AI-first platform used by hospitality teams across the globe. Here, your ideas power real products, your voice influences direction, and your impact is visible at every level. At Apaleo, we build boldly, collaborate openly, and grow together fast.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.