AC Service Manager - Taiwan

The opportunity

Join Hitachi Energy as a [Role] and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued. 

How you’ll make an impact

• You will drive implementation of the Service strategy as a member of the regional management team, ensure corresponding plans are implemented consistently in the Service organization through collaboration with another businesses/hub.

• You will drive, implement, reports and monitor performance targets as part of the regional unit P&L (financial, productivity,  investments, customer satisfaction, operational excellence, etc.).

• You will run the day-to-day Services delivery while planning and managing workload to ensure profitable growth and improvement of Service productivity, implement agreed delivery and  performance standards to ensure consistency in quality and customer satisfaction.

• You will execute the (global) service and delivery sales channel strategy within the local unit, implement productized Service offerings and materials for marketing purpose and invest in Service Sales to increase market penetration, build sustainable  customer relationships to ensure local client growth, satisfaction, and retention together with Sales.

• You will support Sales resources in customer meetings, drive consistent development of processes and practices based on  customer feedback (Net Promoter Score (NPS)), invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction. 

• You will enforce a Service integrity culture throughout the Service organization, ensure that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate, and develop direct and indirect subordinates, improve service availability, provide training and develop capabilities and competencies.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a bachelor's degree in Engineering.

• Required experience across Electrical & Automation Industries.

• Expresses opinions, able to work with multiple stakeholders and positions.

• Actively demonstrate open communication, teamwork & facilitate collaboration, connect across networks.

• Good written and verbal English communication skills.

More about us

At Hitachi Energy, we foster a collaborative and inclusive work environment where you can grow and develop. We value safety and integrity, taking responsibility for our actions while caring for our colleagues and the business. Join us and be part of a team that is powering good for a sustainable energy future.
If you have any inquiries about our job openings in Taiwan, please feel free to email us at sang-ah.yu@hitachienergy.com.