Role Overview:
The Process Expert / Senior Process Expert is responsible for timely and accurate handling of export/import documentation in line with internal procedures and service standards for SCM. The role demands strong data accuracy, stakeholder coordination, and problem-solving skills. Candidates should come from a logistics or freight forwarding background.
Key Responsibilities:
• Manage KPI reports/ Customer required data managements, publishes monthly/weekly data.
. Prepare and submit export/import documentation accurately and within defined timelines.
• Ensure compliance with Internal Operating Procedures (IOPs) and identify/report any deviations.
• Maintain high data quality to meet Service Level Agreements (SLAs).
• Coordinate with global stakeholders for documentation checks and approvals.
• Update systems with commercial invoices, packing lists, and mandatory shipment details.
• Support peers with technical or process-related challenges.
• Conduct root cause analysis in case of process escalations.
Qualifications & Skills:
• Any graduate with 2–5 years of relevant experience in shipping, logistics, or freight forwarding.
• Proficient in MS Excel and Power BI.
• Strong understanding of export/import documentation processes and global logistics workflows.
• Excellent attention to detail and data accuracy.
• Good verbal and written communication skills.
• Strong problem-solving, adaptability, and stakeholder management skills.
Shift Timing: Rotational shift (includes night shift)
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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