911 Operations Division Manager

This job posting expires at 11:59PM on January 08, 2026. No applications can be submitted after 11:59PM on January 08, 2026.

 

 

Job Title:  911 Operations Division Manager

 

 

Department: Public Safety Communications

 

 

External Hiring Range: $81,979.68 - $102,355.07

 

 

Compensation Grade: 3009

 

 

Pay Range: $81,979.68 - $130,880.56

 

 

Posted Internally and Externally

 

 

 

 

 

 

Buncombe County Public Safety Communications is seeking a 911 Operations Division Manager to join our team!

This position reports directly to the 911 Director and follows a standard Monday–Friday, 9:00 a.m.–5:00 p.m. schedule. During emergencies, the Operations Division Manager must be available to respond as needed, including nights and weekends.

The Operations Division Manager will oversee approximately 60 staff members, including two direct reports, and will play a key role in the modernization and restructuring of our 911 system. Candidates with degrees in Emergency Management or related fields are strongly encouraged to apply.

Generalized Duties Include:

• Supervising assigned staff, including establishing workloads, prioritizing work assignments, evaluating performance, interpreting and enforcing policies and procedures, resolving personnel issues, making hiring or termination recommendations, and administering disciplinary actions when necessary.

• Providing advice, recommendations, and solutions for highly visible and complex operational issues.

• Coordinating and collaborating with internal and external 911 stakeholders to ensure effective communication and system performance.

We are looking to fill this position as soon as possible.

Purpose of the position:

The purpose of this position is to provide division leadership and direction and is responsible for developing and administering programs, activities and systems to support and promote high performance strategies and to meet departmental priorities, goals and objectives.

Minimum Education, Training and/or Experience (required at time of hire): Bachelor’s degree in related field and five (5) years of administrative experience in government or business including two (2) years of supervisory experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Assist the Department Director in the overall management, execution, and administration of services for assigned division; provide administrative oversight for operational and administration activities and functions.
• Establish, implement, and evaluate internal systems and organization to effectively meet operating goals and objectives; develop and evaluate internal policies, procedures, and staff organization to effectively carry out divisional operations.
• employee relations, diversity, and staff development/training; oversight and completion of employee evaluations; and ensuring County personnel policies and procedures are appropriately administered within the division.
• Assist in department budget development and monitoring to ensure cost effectiveness and to ensure that purchasing and financial transactions are properly conducted in accordance with County administrative policies and procedures.
• Responsible for the research and preparation of reporting data for assigned operations to include statistical analyses, recommendations and information requested by the Department Director and/or County officials. 

• Perform other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities:

• Considerable knowledge and understanding of departmental and county personnel policies and procedures.
• Thorough knowledge of the laws, regulations, and policies governing departmental programs and operations.
• Ability to effectively plan, coordinate, and evaluate the work of others.
• Ability to initiate and install administrative programs and procedures and to evaluate their effectiveness.
• Ability to maintain effective working relationships with the public and employees.
• Initiative and independent judgment are required.

 

 

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.