DEPARTMENT OVERVIEW:
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. Typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.
POSITION OVERVIEW:
Red Sox Rewards Representative will work seasonally [KK1] during the Red Sox season with the Club’s Season Ticket Services team with a specific focus on Red Sox Rewards, our loyalty program for Season Ticket Holders. The ideal Season Ticket Services rep has strong customer service experience and can represent Season Ticket Holder rewards and benefits well to patrons. Representatives will be expected to educate patrons about the Rewards program and other Season Ticket benefits, troubleshoot problems, and foster relationships with members.
The hourly rate for this role is $17.