DEPARTMENT OVERVIEW:
The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park. The Event Operations team conducts periodic evaluations of team members' job performance to ensure alignment with our team’s standards.
POSITION OVERVIEW
Quality Control Staff act as a liaison between all Fenway Park departments (Event Operations, Security, Medical, Fan Services, Aramark, Ticket Office, Facilities, etc.) The Quality Control team is responsible for the pre-game ballpark inspection, as well as in game walkthroughs of Fenway Park. Members of Quality Control operate the Event Operations dispatch radio, log concerns and complaints and connect with other ballpark departments to solve any problems that arise.
“Please note that before the start of the 2026 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work.
The hourly rate for this role is $16.50.