Sr. Community Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 

Role Overview

The Community Manager plays a critical role in building and nurturing a dynamic ecosystem of customers, partners, and practitioners who are transforming their businesses through AI-powered solutions.

This role blends storytelling, data-driven engagement, and program execution to create a trusted space where members can share best practices, accelerate AI adoption, and showcase measurable outcomes. The Community Manager partners cross-functionally with Product, Marketing, Enablement, and Customer Success to scale customer learning, collect insights, and amplify real-world impact.

Key Responsibilities

1. Community Engagement & Growth

• Manage and grow the customer and partner community across online platforms and events.
• Facilitate meaningful discussions around AI use cases, success stories, and solution adoption.
• Drive peer-to-peer collaboration through user groups, office hours, and customer showcases.
• Recognize and cultivate champions who advocate for responsible and scalable AI adoption.

2. Content & Programming

• Collaborate with Marketing and Product teams to highlight innovations and customer outcomes, creating advocacy campaigns to drive adoption.
• Support community campaigns tied to launches, product updates, and enablement milestones.
• Work hand in hand with Product to ensure timely updates to Community align
  
  

3. Insights & Reporting

• Track and analyze engagement metrics — member growth, activity, sentiment, and topic trends.
• Provide feedback loops to Product and CX teams to inform roadmap priorities and customer health.
• Surface emerging use cases and adoption blockers from community discussions.
• Support quarterly business reviews with community insights that tie to ARR, retention, and expansion.

4. Operations & Enablement

• Manage daily community operations including moderation, tagging, and knowledge curation.
• Partner with Enablement and Learning Management System to integrate community learning paths and resources.
• Ensure the community is a seamless extension of the customer journey — from onboarding to expansion.
• Uphold governance, privacy, and trust principles in all interactions.

Qualifications

• 3–5 years of experience in SaaS or technology community management, customer engagement, or enablement roles.
• Proven ability to build relationships and foster engagement across technical and business audiences.
• Familiarity with community platforms (e.g., HigherLogic, Gainsight, Influitive, Mighty Networks).
• Strong communication and storytelling skills; comfortable translating complex SaaS topics into accessible insights.
• Highly attuned to change management cycles and documentation requirements
• Data-driven mindset with basic analytics experience (e.g., engagement dashboards, customer health metrics).
• Passion for driving the success of the customers, partners, and employees.

Success Metrics

• Growth and activation of community members
• Engagement rate and sentiment improvement quarter over quarter
• Volume and quality of customer insights delivered to CX and Product
• Correlation between community engagement and retention/expansion outcomes

 

Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

 

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

 

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.